Debt Collection

Vision Financial Recovery has the expertise and technology to resolve your aged patient balances in a manner that preserves patient loyalty.

The Benefits
Are Clear

As a medical provider, you may not have the time or the desire to reach out to patients asking them to resolve their financial obligations for services rendered. That’s where Vision Financial Recovery comes in.

Vision Financial Recovery professionals contact patients with outstanding account balances to request quick reconciliation of their accounts. All Vision Financial Recovery team members are rigorously trained in customer service to ensure each interaction with a patient is a positive one.

Our Process

Using our proprietary scoring and segmentation system, we are able to prioritize accounts with the highest propensity to pay. Customized workflow strategies are then employed to in both letter and call campaigns to maximize recoveries.

Accounts marked for bad debt are usually received within 180 days of service. An upfront screening process first identifies accounts in which the patient is deceased or accounts included in bankruptcy. Once the accounts have been scrubbed, our operating system will generate a first letter to the patient with an FDCPA disclaimer for disputes. Outbound calling campaigns may begin as early as the day after listed with Vision Financial Recovery, depending on the client’s request.

Our Tools

  • Scoring
  • Segmentation
  • Deceased and bankruptcy scrubs
  • Predictive dialer
  • Integrated voice response system (IVR)
  • Customized workflows

Technology plays a critical part in recovering money for our clients. We have developed an effective proprietary software that is able to grade each patient’s file to determine likelihood of payment. This helps the Vision Financial Recovery team tackle the accounts with the most potential first, bringing you the highest return on your investment.

The Results

Vision Financial Recovery consistently generates higher recoveries than industry standards, giving you a good return on your investment in collection services. In addition, we understand the lifetime value of each patient and work hard to create a positive patient experience with every interaction.

Ready to talk?

Contact us today and a rep will be in touch.